FAQ

What is the shipping and delivery time?

We have 1 to 3 business days to process your order then we deliver it to your home in 6 to 10 business days depending on your country. Please refer to our shipping policy section.

Do you provide tracking information for the package?

Yes, we provide a tracking number for orders.

Do you ship anywhere in the world?

We ship to all countries in the European Union, United States, Canada. We also ship to many countries around the world but not all countries are covered at this time. Please check the list of countries available on our website.

Where are you located?

We are located in Paris, France and now present in United States of America.

Where do we ship your product from?

Our offices are located in Paris, France. Some of our warehouses are located abroad.

My order is missing some items, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: support@karnems.com and we will send you a similar replacement item as soon as possible.

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at support@karnems.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course fulfill the payment, in case the recourse is made within 14 days from the delivery date. 

For more information, please read our return policy on the site.